At the start of a stay or a visit to a room, all guests must report to the reception with a valid ID.
Houserules and rules of conduct
It is prohibited to use emergency exits as normal entrances and exits.
The Van der Valk Hotel Haarlem sets requirements for your clothing, if you do not meet these requirements, you may be denied access.
Video cameras are available in our hotel. By visiting us, you consent to recordings being made. After irregularities / accidents, recordings can be shown to third parties.
The entire hotel is non-smoking. Smoking is allowed on the terraces outside and on the balconies, if you close the door. It is not allowed to use a super smoker (or similar cigarette substitute) inside the hotel. Smoking in a hotel room results in a sanction of € 150 in cleaning costs. When the fire alarm is triggered by smoking in the room, you will be automatically removed from the hotel.
Disabling and / or misusing our fire or security facilities will automatically result in removal from the hotel.
This without refund of the room price and any deposit paid.
You are not allowed to use soft drugs / hard drugs in the hotel. You are also not allowed to take them into the grounds or bring them into the hotel. This also includes the use of laughing gas ampoules.
You may not carry weapons with you, survey the site, or possess within our facilities.
Annoying, offensive and aggressive behavior
Anyone who behaves in a nuisance or offensive manner inside or outside the catering company will be denied access. In case of threat, abuse or other forms of aggression, a report will be made at all times.
Alcoholic drink and cigarettes
If, in our opinion, you have drunk too much, you may be denied the consumption of alcoholic beverages. No alcoholic drinks or cigarettes are provided under the age of 18.
Toilet areas are only intended for guests and visitors to our facilities. Use for other reasons is not allowed.
Trade in goods
It is prohibited to trade goods in or around the hotel.
You are not allowed to take property of Hotel Haarlem outside with you. You may also not place the furniture outside the hotel room. If damage is caused in the hotel, you are liable for the costs of repair or renewal of the property.
Loss, damage, injury
Van der Valk Hotel Haarlem is not liable for loss of and / or damage to guests' property. The hotel is also not liable in case of injury to persons.
Lost and found items
If you find an object in the hotel that apparently belongs to someone else, you must hand it in at the reception. Found objects are kept for 12 months. Anyone who picks up a found object must be able to identify himself.
Do you have complaints of any kind? Report this directly to the reception. We are available 24 hours a day and are happy to help you.
It is not allowed to consume your own consumptions. The use of our facilities without consumption is also not permitted
During your entire stay at the hotel, we kindly request that you take our other guests into account and do not cause any noise or disturbance.
Minors and overnight stays
Persons under the age of 18 who wish to stay in the hotel must have written permission from both parents. We are not allowed to check you in without this permission.
Emergency or inconvenience
In the event of an emergency or inconvenience, you must always call STATION 888 from your room! In the event of an emergency, you must follow the directions / instructions of the personnel in the interest of safety.
Unwanted intimacies, racism and discrimination
You must not engage in sexual harassment, racism, discrimination, or undesirable behavior.
Pets are not allowed in the hotel. If pets are found in the room, a cleaning fee of € 75 will be charged.
In the hotel it should be quiet in the corridors and rooms from 11 pm. It is not allowed to receive visitors in the room after 10 pm. A maximum number of guests is allowed for all rooms / suites.
Violation of the rules and the consequences
Violation of any of the above may result in eviction from our hotel or facilities. This will result in your deposit and room rate not being returned to you.